Terms and Conditions

1) The contract is concluded upon the hotel’s acceptance of the customer’s booking request. The hotel is free to confirm the room booking in writing and/or to conclude the contract on the condition that the contracting party pays a deposit or settles the fee in advance.

2) The contracting parties are the hotel and the customer. If a third party has made the booking on behalf of the customer, that third party shall be jointly and severally liable with the customer to the hotel for all obligations arising from the accommodation contract.

3) By concluding an accommodation contract, the contracting party acquires only the right to the customary use of the rented rooms, the facilities which are usually and without special conditions accessible to guests for use, and to customary service.

4) The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.

5) The customer undertakes to inform the hotel immediately and without being asked, but at the latest upon conclusion of the contract, that the use they wish to make and/or the event they plan to hold at the hotel is, whether due to its political, religious or other nature, likely to arouse public interest or to prejudice the interests of the hotel.

6) Newspaper advertisements, other advertising measures and publications relating to the hotel generally require the hotel’s written consent. If the customer breaches this duty to inform in accordance with clause 5, or if a publication is made without such consent in accordance with clause 6, the hotel shall be entitled to prohibit the use in the manner requested or to cancel the event.

1) The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services, provided that the customer fulfils their payment obligations.

2) The customer has no right to be allocated specific rooms.

3) Booked rooms are available to the customer from 3.00 pm on the agreed day of arrival. The customer has no right to earlier provision.

4) On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11.00 am at the latest. Thereafter, the hotel may charge 50% of the full accommodation price (list price) for the additional use of the room until 6.00 pm, and 100% from 6.00 pm onwards, in addition to any damages incurred as a result. The customer is free to prove to the hotel that no damage, or significantly less damage, has been incurred.

1) The guest is obliged to pay the hotel’s applicable or agreed rates for the provision of the room and any additional services used by the guest. This also applies to services arranged by the guest and expenses incurred by the hotel in dealing with third parties.

2) The agreed rates include the applicable statutory value added tax.

3) Hotel invoices without a due date are payable immediately without deduction.

4) Objections to telephone bills may only be raised within one month of receipt.

5) The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. If a due invoice is not paid immediately, the hotel is entitled to terminate the accommodation contract with immediate effect.

6) The contracting party must pay the outstanding amount by the time of departure at the latest.

7) In the event of late payment, the hotel is entitled to charge interest at a rate of 8% above the base rate per annum, or 5% per annum for consumers. The Hotel reserves the right to claim further damages resulting from the delay.

8) The customer may only set off or reduce a claim against the Hotel with an undisputed or legally enforceable claim.

9) If the contracting party refuses to pay the fee or is in arrears, the hotel is entitled to the statutory right of retention pursuant to Section 970c of the Austrian Civil Code (ABGB) and the statutory right of lien pursuant to Section 1101 of the Austrian Civil Code (ABGB) in respect of the items brought in by the contracting party.

10) The limitation period for all claims by the customer is one year; for consumers, the statutory period applies.

1) If the period between the conclusion of the contract and its performance is four months and the price generally charged by the hotel for such services increases, the hotel may increase the contractually agreed price by a reasonable amount, but by no more than 15%.

2) The hotel may also amend the prices if the customer subsequently requests changes to the number of rooms booked, the hotel’s services or the length of the guests’ stay, and the hotel agrees to this.

1) For online bookings or accommodation contracts concluded via distance selling, we exclude the right to cancel within 14 days of the contract being concluded. The agreed cancellation terms associated with the rate or package deal apply.

2) Cancellation by the customer is only permitted if the applicable cancellation fees are paid.

In general:

• Room cancellations can only be accepted in writing.
• Contractually agreed cancellation terms are binding. The customer is free to provide evidence that no damage has been incurred or that the damage incurred by the hotel is lower than the flat-rate fee charged. The hotel is likewise free to provide evidence of higher damages.

1) Where a right of withdrawal for the customer has been agreed in writing within a specified period, the hotel is entitled, during that period, to withdraw from the contract if it receives enquiries from other customers regarding the rooms booked under the contract and the customer does not waive their right of withdrawal upon being asked to do so by the hotel.

2) If an agreed advance payment is not made on time, the hotel is also entitled to withdraw from the contract.

3) Furthermore, the hotel is entitled to withdraw from the contract for objective and justified reasons, for example if
force majeure or other circumstances beyond the hotel’s control make fulfilment of the contract impossible;
rooms are booked on the basis of misleading or false statements regarding material facts
, e.g. concerning the identity of the customer or the purpose of the stay the hotel has reasonable grounds to believe that the use of the hotel’s services may jeopardise the smooth running of the business, without this being attributable to the hotel’s sphere of control or organisation.
there is a material breach of these General Terms and Conditions.

4) The hotel must inform the customer immediately of the exercise of the right of withdrawal.

5) In the event of a justified withdrawal by the hotel, the customer shall have no claim for damages.

1) The hotel is liable for its obligations under the contract. If the customer is a consumer, the hotel’s liability for slight negligence, except in cases of personal injury, is excluded. If the customer is a business, the hotel’s liability for slight negligence is excluded. In this case, the customer bears the burden of proof regarding the existence of fault. Consequential damages, immaterial damages, indirect damages and loss of profit shall not be compensated. The damages to be compensated shall in any event be limited to the amount of the interest in reliance. This limitation of liability applies to all cases of potential compensation.

2) Should disruptions or defects in the hotel’s services occur, the hotel shall endeavour to remedy the situation upon becoming aware of them or upon immediate complaint by the customer. The guest is obliged to make a reasonable contribution to remedying the disruption and minimising any potential damage.

3) The hotel is liable to the guest for items brought onto the premises in accordance with the statutory provisions, “hotelier’s liability pursuant to Sections 970 et seq. of the Austrian Civil Code (ABGB)”, i.e. the hotelier is liable for guests’ items brought onto the premises up to the statutory limits. Cash and valuables may be stored in the hotel safe. The hotel may refuse to accept such items for safekeeping if they are significantly more valuable than items guests of the hotel in question usually entrust to the hotel for safekeeping. The guest is obliged to inform the hotel in advance of the value of the items to be stored. For such storage in the hotel safe, the hotel’s liability is capped at the declared value, subject to the limit of the existing liability insurance. The hotel recommends making use of this option. For items stored in room safes, the hotel is liable up to €550.00 per claim. Liability claims shall lapse unless the guest notifies the hotel immediately upon becoming aware of any loss, destruction or damage.

4) Where a parking space is made available to the guest in the hotel garage or on a hotel car park, even for a fee, this does not constitute a contract of safekeeping. The hotel shall not be liable for the loss of or damage to motor vehicles parked or manoeuvred on the hotel premises and their contents, except in cases of wilful misconduct or gross negligence. This also applies to the hotel’s vicarious agents.

5) Wake-up calls shall be carried out by the hotel with the utmost care. Claims for damages, except in cases of gross negligence or wilful misconduct, are excluded.

6) Messages, post and parcels for guests are handled with care. The hotel undertakes the delivery, storage and – upon request – forwarding of such items for a fee. Claims for damages, except in cases of gross negligence or wilful misconduct, are excluded.

1) Any amendments or additions to the contract, the acceptance of the booking, or these Terms and Conditions for Hotel Accommodation must be made in writing. Any change to the form of these terms must also be made in writing. Unilateral amendments or additions by the customer are invalid.

2) The place of performance and payment is the hotel’s registered office.

3) The exclusive place of jurisdiction for commercial transactions is the hotel’s registered office. In the case of consumers, the place of jurisdiction shall be that of the consumer.

4) Austrian law shall apply, excluding conflict of laws provisions and the UN Convention on Contracts for the International Sale of Goods.

5) Should any individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions.